Solutions for Every Rooftop Equipment Securement Need

Position Essential Duties & Responsibilities: Anchor Products offers the industry's most trusted line of rooftop attachments and a variety of accessory solutions for low slope roofing applications. One key to our success is our ability to help our customers identify the correct product and solution. We sell products to secure rooftop solar arrays, snow retention, communication equipment, HVAC equipment, and many other solutions. Your efforts will be the front line of communications for everything we do as a company. And because of that, the ideal candidate will be a highly efficient communicator, detail-oriented, process-driven, and understand the importance of working within a team environment. The Inside Sales Support Representatives will wear multiple hats throughout the day/week, but your primary role will be to ensure our Sales and Marketing efforts are handled promptly, such as:

- Manage inbound leads

- Processing Orders

- Relationship building with customers

- Deal pipeline management

- Data Collection / Entry

- Troubleshooting Customer Issues

- Assist with and manage shipping quotes and shipping requirements

Necessary Skills: As with most companies these days, we are highly dependent on the systems we use for accounting, customer information, insights, and the development of our markets. Therefore, computer competency/skills are highly sought after. But more so than anything, efficiency and accuracy in your daily activities are what is required. You will be using the following systems on an almost daily basis. Experience or knowledge of any of these systems will be preferred but can be trained on:

- QuickBooks

- HubSpot CRM (Can be and must be proficient in any CRM Tool)

- Office Suite Product: Outlook, Excel, Word, PowerPoint

- Shipping programs

- Sales skills

Responsibilities:

1. Take in all incoming customer calls, log customer calls, document and resolve customer questions, or pass through to the responsible party, then follow up to see if call concluded satisfactorily.
2. Actively introduce AP Solutions, educate, sell, follow up, and conclude every sales opportunity that comes in via phone or email.
3. Enter all orders leads and orders into the proper system accurately.
4. Review all orders that come in from all staff, analyze them with a critical eye to see if they make logical sense, and make sure they are correct for the job being sold.
5. Redirect and pass off appropriate sales opportunities to sales staff.
6. Make outbound calls to previous customers to see if there is anything, we can do for them, look for new opportunities and share with those who need the information.
7. May work with the production team to properly fulfill all orders
8. Develop a complete understanding of our products and how the work
9. Be able to answer basic questions concerning our products and their installation
10. Work with and assist the sales team in entering orders and generating sales, prepare and ship samples, literature, and assist in preparing quotes, proposals, and presentations.
11. Answer all calls and emails in a timely manner and assist caller to satisfaction
12. Managing and creating contacts for current clients
13. Confirming appointments for our Sales Managers
14. Daily review and data collect for sales reports
15. Proactively shares success and chokeholds to continually improve our process
16. Report activity and results on a daily basis
17. Proactively improve performance through coaching and feedback provided by management
18. Log calls and notes in appropriate CRM funnel
19. Work hand in hand with sales and marketing team
20. Manage shipping requirements and quotes
21. All other duties as assigned

Qualifications:
• Proficient in Microsoft Excel and Outlook
• Proficient in a CRM program (preferably HubSpot)
• Highly teachable, driven, and resourceful… able to think on their feet and take initiative
• Extreme attention to detail
• Very personable and comfortable speaking over the phone, Skype, etc. with customers and prospects
• Exhibits ownership of their job – for both successes and failures
• Able to lift up to 30lbs
• Comfortable working in an office environment, but willing to step into a warehouse to get the job done/help out.

Please answer in your cover letter the following questions:

Job Type: Full-time

Experience:

• Sales Support: 1 year (Preferred)
• Roofing or construction: 1 year (Preferred)

Education:

• Associate (Preferred)

Location:
Haltom City, TX (Required)

Work Location:
One location

Work Remotely:

• No

POSITION SUMMARY:

The Warehouse Associate is responsible for a multitude of tasks focusing on safety, efficiency, productivity, and teamwork to manufacture parts and finished goods based on inventory requirements and customer demand.

ESSENTIAL FUNCTIONS

• Learn and understand how to read sales orders. Learn various components of part numbers and understand how they apply to different products.
• Operate die-cutting machine and cut roofing material into different sizes based on inventory needs and customer demand. Must learn types of roofing materials and their manufacturers (mainly commercial roofing). Will learn company products and corresponding die(s) used in manufacturing these products.
• Use printer to label products with company name/logo and roofing manufacturer codes.
• Prepare and assemble parts in various staging areas to be used in manufacturing process or as finished goods.
• Use plate-to-membrane welding machines to waterproof the rooftop attachment. Must learn effects of various parameters on different roofing membranes/manufacturers.
• Learn proprietary skills/tasks/jobs used in our manufacturing process.
• Assemble various components of products and solutions offered by Anchor Products.
• Must develop thorough understanding of resistance welding process and equipment in order to weld bolts to anchoring plates.
• Use swaging machine to swage turnbuckles/wire rope combination and assemble various components of guy wire and HVAC tie downs.
• Inspect finished goods and package them appropriately (will learn various products and packaging associated with them).
• Place packaged products for customer orders by shipping door (inventory in different location)
• Inspect products and finished goods for damages/defects to ensure quality standards are met and report to supervisor and/or manager if applicable.
• Possess mental and physical acuity necessary to operate equipment and tools/machinery.
• Gain understanding of raw materials and finished goods used in the production process.
• Miscellaneous duties as assigned.

Additional Functions Statement while working in the warehouse:

• Follow warehouse safety protocols and warehouse procedures.
• Cross-trained in other warehouse positions
• Maintain and continuously develop knowledge and skills pertinent to position.
• Maintain clean and orderly warehouse environment.
• With proper training, operate machinery/equipment to aide in the production process.
• Punctuality and attendance are essential in this position.

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability – adapts to changes in job demands, work priorities, and organizational structure without adverse effects on one’s job performance. “Switches gears” quickly in response to change.
• Attendance/Punctuality - Is consistently at work and on time.
• Adaptability – Adapts to changes in the work environment. Able to multi-task effectively.
• Communication - Listens and gets clarification; Responds well to questions. Communicate effectively with coworkers and manager/supervisors to ensure efficient production and that deadlines are met. Dependability and Integrity- Follows instructions, responds to management direction; Takes responsibility for own actions.  Ability to work effectively in stressful situations.
• Initiative and Perseverance – Self-driven and hard-working with strong work ethic. Initiates job activities without prompting from others and remains committed to job activities, completing them even when obstacles /delays impede progress. Takes pride in work with desire and willingness to continually improve.
• Organizational Commitment – motivated to meet/exceed productivity and quality standards. Uses work time conscientiously and maintains acceptable attendance record.
• Quality - Demonstrates accuracy and thoroughness; has strong attention to detail. Works well with team to ensure quality products are being produced, packaged, and shipped to customers on time.
• Quantity – Driven to meet production goals as individual and as team member, always striving toward improvement and excellence.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Stress Tolerance – achieves work objectives under frequent pressures, deadlines, and productivity demands.
• Work Organization/Time Management – Organizes one’s own work activities and uses time management techniques to meet deadlines. Achieves work objectives in systematic, efficient, and timely manner. Keeps work area neat, orderly, and organized. Selects and uses appropriate resources necessary to achieve work objectives.

SKILLS & ABILITIES

Education:    High school diploma or GED equivalent.

Experience:  Previous manufacturing and warehouse experience preferred but not required

Computer Skills:  None required

Other Requirements:  Must be able to work minimum of 8am - 4:30pm Monday – Friday with occasional overtime. Some overtime will be mandatory. Have physical stamina and dexterity necessary to work in a fast-paced environment. Multi-task and work efficiently while maintaining high standards in quality at all times with minimal supervision. Reliable transportation to and from work required.

Certifications:  Valid Driver’s License and forklift certification will result in additional hourly pay (must be able to get insured on company policy in order to receive additional hourly pay for valid license). Please advise if have any roofing experience, especially commercial roofing.

PHYSICAL DEMANDS

Other Physical Requirements

WORK ENVIRONMENT:

Must be able to work in warehouse environment that is not climate controlled.